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Shipping & Returns

Shipping Policy

All orders are made to order, thus will be processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Sorry, we are not currently offering international shipping. Please check back as we hope to eventually be able to ship overseas.

Return & Exchange Policy

Returns on items will be accepted within 14 calendar days of your purchase's delivery date. The product must be in the same condition that you have received it and undamaged in any way.


After your product is received, Yellapony Customs will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit cards, it may take 5-10 days for your refund to show up on your credit card statement.

Please contact Yellapony Customs for any questions or concerns! We are always happy to help!

*Yellapony Customs can not accept returns on custom products.

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